At the end of your services, the client will receive a text message to evaluate the service received.
Benefits
The most effective way to know the results is to survey the people who have just received the service and to have all the statistics associated with the moment when the service was offered.
- Allows you to associate the result of a survey to the service offered, waiting time, service time and the employee who attended you.
- Alerts on the result of the survey. If the answer is negative, it alerts the indicated personnel.
- Provides useful information to make process adjustments.
- Allows to measure citizens' sentiment or the impact of special initiatives on the operation.
- Allows multiple choice, two-choice (Yes/No) and open-ended questions. Provides for the management of several surveys per office. The survey can be answered by a regular Web Browser or via cell phone.
- The statistical part offers graphical and detailed results reports. As well as the detail of the answers to a particular survey.
Main functionalities
The integration with TurnosPR.com allows that once the person leaves the office, a text message with the indicated survey is sent to him/her.
Allows the office to configure the type of question and the content of the questions.
Provides for multiple-choice, two-choice (Yes/No) and open-ended questions.
It can be answered by a regular Web Browser or through the cell phone.
Relate the results of the survey to the service offered, since you can cross-reference the data to know the waiting time, service time and the person who attended you.
For each question where the answer is deficient, an email is issued notifying the corresponding person, the answer, the shift number, waiting time, service time and the technician who provided the service.
Provides reports to view statistics about the survey.
Customer satisfaction
"As part of our public policy, focused on constantly improving the services we offer to Puerto Rico's employers and injured workers, last June we established a service survey platform through the TurnosPR.com digital system to have real and detailed metrics on what people who visit CFSE facilities think. From July 1 through December 31, 2021, a universe of 23,000 respondents, 96 percent considered the process easy to identify the service sought at the time of registration. Meanwhile, 84 percent described the service provided as excellent. These figures speak volumes about the professional and human quality of our workforce".
Let's start now!
At TurnosPR we will guide you to improve the service experience for your customers.
