Improving the customer customer service
through technology, the way organizations interact with their customers.
interact with their customers.
Our Values
Vision
To transform, through technology, the way in which organizations and their customers interact, contributing to operational efficiency and improving customer satisfaction.
Mission
We provide solutions through innovation and technology that make people's lives easier by transforming their day-to-day transactions into agile, simple and effective experiences.
Our Values
Reliability and commitment
We ensure compliance with the agreed goals, respecting high levels of quality within a framework of efficiency, strength and sustainability in our solutions, as well as in the relationships with our clients, partners and collaborators.
Integrity
We build trusting relationships with respect, loyalty and honesty as the basis of our behavior. We communicate in a direct way prioritizing the care of our clients, our organization and our team.
Continuous learning
We demonstrate a constant learning attitude, we adapt to changes in an agile way and we solve challenges based on technological innovation, consolidating a team that grows and improves continuously.
Impact
We are passionate about making a positive impact on our clients and the community, which is why we live our work with a focus on results, a sense of urgency and social awareness.
Partnership
We enjoy and are proud of what we do and with whom we do it. We share effort and learning in a climate of collaboration and respect, seeking to give the best of ourselves in each project and assignment.
Our Statistics
Our numbers define the quality of the TurnosPR system. We have a high number of locations throughout Puerto Rico, millions of shifts issued, 24/7 technical support and more than 100+ thousand users who use our system to monitor their shifts.
1000+
Locations
50 Million +
Turns issued
10 Million +
Appointments
Awarded by the Made in Puerto Rico Products Association with the Excellence in Quality Award in the Innovation Category 2018.
TurnosPR Track Record
2024
- Chat communication in the Shift Manager internally
- Classification of users by location
- Chat communication between representative and citizen
- Registration of visitors to a location or building
- Allows registration through license or government ID scanning
- Printing of Turns and citizen information on adhesive labels
- Allows you to select the language in which you wish to be attended
- Allows you to select the language in which you wish to be answered at the time of the call.
- Reports on waiting time and pending appointments to be seen
- Attach Documents while coordinating an appointment
- Allows the Representative to coordinate an appointment directly
- Allows to send comments to the citizen at the moment of attending the appointment.
- Message alerts to visitors to a location
2023
- Whatsapp Notifications
- Simpler appointment scheduling
- Shifts module for small and medium-sized offices
- SMS and e-mail notification customization
- Use of Hand Stamps to coordinate appointments at CESCO
- PR Shifts Mobile Application
- Attach Documents through the Mobile Application
- Customer service by video call
- Attach documents at the moment of receiving the service.
- Calling via teams from the Shift Manager
- Sending of mass messaging
- Informative or advertising message on shift platforms
- Notification to the customer who was not available when called.
- Customize the message for each attention row
- Voice activation on Monitors
- Promotional banner on Shifts screen
- Access to customer history in Turnos PR
- Categorize customer service by priority level
- Customize rows or service with Letters or Numbers
- Interfaces with Client applications
- Customize Surveys by Company
- Customize Surveys by Service
- Negative Survey Response Alert
- Survey response reports
- Resending of Unanswered Surveys
- Report Integration with Power BI
2022
- Optimization of the Shift Management System
- Dynamic configurations
- Appointment Module Optimization
- Redesigned kiosk
- Self-registration from the cell phone
- Virtual geographic zone scheduling to take a shift
- System Performance Optimization
- Innovative Appointment Booking Tool
- Microsoft Outlook integration
- Multi-Level Appointment Services
- Redesign of Administrative Reports
- Performance Analysis of Customer Service Representatives by Office
- Shift System Interface Upgrade
- Security system for TurnosPR Kiosks and Displays
- Configurable security roles
- Duplication of offices
- Reports that may include Google Analytics
- Establish Tolerance Periods Before and After Appointments.
2021
- Customer service via video calls
Call center through TurnosPR - Missed Call Rescue System
- E-mail appointments
- Voicemail to a Queue
- History of your customers
- Cancels customers quoted by group
- Platform for mass e-mailing
- Platform for massive SMS sending
- Customer Application Integration in Survey Project
- Check-in Automation for Appointments of the Day
- Export of Shifts and Appointments Data
- New Messaging System
2020
- Coordinate appointments through mobile appointments
- Integration with TurnosPR to Offer Vaccination Services
- Coordination of the Second Dose Vaccination
- Online Examination
- Non-shift surveys
- Multi Languages (English and Spanish)
- Attach documents to quotations
- Digital Collection Integration
- Integration to Cesco Digital
- Kiosk Redesign
- Single Sign-On (SSO) integration for TurnosPR Login
- Extreme Demand Management
2019
- Alerts for survey results
- Upgrade to the Web Appointments module
- Improvements to the WEB Appointments Module
- Improvements to the Mobile Appointment Module
- Apply institutional branding to surveys
- Incorporation of images in surveys
- Virtual Shifts Module
- Additional extra fields
- Customer Application Integration with TurnosPR
- Kiosk registration via QR code
- Integration of reports with Power BI
- CRM Integration
2018
- User interface for survey creation and configuration
- Notification to Supervisors for prolonged waiting times
- Customer Application Integration with Appointment Module
- Cycles of Announcements
- Interactive Displays
- Dashboard
- Accessibility
- Offline management of TurnosPR applications
- Reports section with information of the day
- Reports section with information since they have the system.
- Reports section with aggregate information on all locations
2017
- Access to TurnosPR for Citizens through Mobile Devices
- Activation of Appointment Reminders by email or SMS
- Allows you to configure geographical coordinates at office level.
- Automatically assigns shifts to the service representative
- Equally assigns shifts to different representatives in an office
- Instant call
- Allows a shift to be called on more than one occasion
- Audio on Screens
- Room
- Allows the representative to add multiple rows when attending citizens in the room.
- Row Groups
2016
- Survey Module
- Sending of Notifications on Shifts that Exceed the
- Target Waiting Time
- Employee Status
- Transfer of a customer from one service or row to another
- Prioritize the shifts of a service or queue.
- Identification of customers who took an appointment but did not receive service
- Rows by Screens
- Videos by Screens
2015
- Self-Registration Kiosks
Configuration of Video and Image Format Advertisements
- Creation of the Appointment Module
- Shift notification by SMS
2014
- Creation of the Shifts Module
